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Author of First, Break all the Rules
Marcus Buckingham is the Global Practice Leader for The Gallup Organization’s StrengthsFinder® profile. A highly sought after speaker and consultant, he has spent the last 10 years focusing on how to find, harness the talent of, and keep the best employees.
Buckingham has taken his broad experience in management practices and employee retention and put it into an amazing new book called First, Break All the Rules - written with fellow Gallup Organization consultant Curt Coffman. Using case studies, diagrams, and excerpts of interviews from the Gallup Organization's study of 80,000 managers in 400 companies, the authors conclude that discipline, focus, trust, and most important, willingness to treat each employee as an individual are the overall secrets for turning talent into lasting performance. His latest book, Now, Discover Your Strengths, introduces the StrengthsFinder® profile to the world and provides readers the chance to complete StrengthsFinder® and discover their five strongest themes of talent. Taking the key points of his book, combined with plenty of great examples from a wide variety of organizations, Buckingham's presentations show audiences how to become great managers.
According to Buckingham, it is employee retention and employee happiness that directly relates to customer satisfaction, and therefore to the bottom line. He explores how harnessing the best employee's talent and good management truly effects customer loyalty, and how the trust given by a great manager to employees to handle customers in "their way" creates an atmosphere that generates intimacy with clients. A wonderful resource for both Human Resources and Management issues, he challenges conventional wisdom and shows the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover.
Location: NY
Speaking Subjects:
Change
Leadership
Motivation
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